This privacy policy explains how Birch Sheet Metal Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or get in touch with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Birch Outdoors Ltd is a company registered in England and Wales 03254160, with its registered office at Birch Sheet Metal Limited, Swingbridge Yard, Wincolmlee, Hull, HU5 1RH. For the purposes of data protection law, we are the “data controller” of the personal information you provide to us.

If you have any questions about this policy or how we handle your data, contact us at hello@birchoutdoors.co.uk.

What information we collect

We may collect and process the following information:

Information you give us. When you complete our enquiry form or contact us, we collect your name, email address, telephone number, company or holiday park name, and the details of your enquiry (including any product selections you make).
Technical information. When you visit our website, our hosting provider may automatically collect limited technical data such as your IP address, browser type and pages visited, for security and to keep the site running.
Analytics information. We use OneDollarStats, a privacy-friendly, cookieless analytics service, to collect anonymous, aggregated usage statistics (such as page views and general visitor trends). This does not use cookies, does not track you across websites, and does not identify you personally.

We do not knowingly collect any special category (sensitive) personal data.

How we use your information and our legal basis

We use your information to:

respond to your enquiry and provide you with a quote or information you have requested;
communicate with you about our products and your project;
operate, maintain and secure our website.

Our lawful basis for processing this information is our legitimate interests (to respond to and manage enquiries about our products and services) and, where relevant, to take steps at your request prior to entering into a contract. We will only send you marketing communications where we have your consent or another lawful basis to do so, and you can opt out at any time.

Cookies

Our website uses a limited number of cookies. Please see our Cookie Policy for more information.

Who we share your information with

We do not sell your personal information. We may share it with trusted third parties who help us operate our business and website, including:

our website hosting and form-processing provider (Netlify);
our content management provider (Sanity);
our privacy-friendly analytics provider (OneDollarStats);
professional advisers and service providers where necessary;
law enforcement or regulatory bodies where we are legally required to do so.

These providers may process data outside the UK; where they do, appropriate safeguards are in place.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described above, to comply with our legal obligations, and to resolve any disputes. Enquiry records are retained only for as long as necessary for the purposes they were collected, including responding to your enquiry and complying with any legal or regulatory obligations.

Your rights

Under data protection law, you have the right to:

request access to the personal information we hold about you;
request that we correct any inaccurate information;
request that we erase your information in certain circumstances;
object to or request that we restrict our processing of your information;
request the transfer of your information to another party;
withdraw your consent at any time where we rely on consent.

To exercise any of these rights, contact us at hello@birchoutdoors.co.uk.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no transmission of data over the internet can be guaranteed to be completely secure.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

How to complain

If you are unhappy with how we have handled your personal information, you can contact us and we will do our best to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

Contact us

Birch Outdoors Ltd

Email: hello@birchoutdoors.co.uk